Casa Joy – Terms and Conditions

Effective date: 15.9.2025.

Welcome to Casa Joy (the “Property”, “we”, “our”, “us”). By using our website or submitting a booking request, you agree to these Terms and Conditions. Please read them carefully.

1. Contact Information

Casa Joy
Krše 20, 52100 Premantura, Croatia (EU)
Call: +385 98 612 918
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Services

Casa Joy offers vacation rental accommodation in Premantura, Croatia. Bookings are subject to availability and confirmation.

3. Booking Requests and Confirmation

• Bookings can be requested through our website booking form.
• Required details include arrival and departure dates, number of guests, name and surname, phone number, email, and any additional message.
• Your booking is confirmed only after our written confirmation and deposit/payment according to the agreed terms.

4. Payment and Cancellation

• Payment terms (deposit, balance, and due dates) will be specified in the booking confirmation email.
• Cancellations must be sent in writing to This email address is being protected from spambots. You need JavaScript enabled to view it..
• Refunds, if applicable, depend on the timing of cancellation and the agreed booking terms.

5. Check-In / Check-Out

• Check-in and check-out times are communicated in your booking confirmation.
• Early check-in or late check-out is subject to availability and may incur extra fees.

6. Guest Responsibilities

Guests are expected to:

• Treat the property with care and respect.
• Follow house rules communicated upon confirmation.
• Cover any damage caused during their stay.

7. Liability

Casa Joy is not liable for:

• Personal injury, loss, or damage to personal belongings during the stay.
• Service interruptions beyond our control (e.g. power cuts, water supply issues, or natural events).

8. Privacy and Data Protection

• We collect and process personal data (e.g. name, email, phone number, booking details) solely to manage your booking and comply with legal obligations.
• We use Google Analytics, Google Tag, Bing Tag, and Google Webmaster for website performance and analytics.
• For details on cookies and data processing, see our Privacy & Cookies Policy.

9. Governing Law and Jurisdiction

These Terms are governed by Croatian law. Any disputes will be subject to the exclusive jurisdiction of the courts in Pula, Croatia.

By using our website or confirming a booking, you accept these Terms and Conditions.